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ToolBox Troubleshooting

This article explains the most common issues and their solutions related to the Visual Studio Toolbox and the Telerik® UI for ASP.NET AJAX controls:

The Telerik® UI for ASP.NET AJAX Controls do not Appear in the Toolbox

Problem:

Telerik® UI for ASP.NET AJAX controls do not appear in the toolbox

Reasons and Suggested solutions:

Reason 1: The Visual Studio Extensions feature if the Telerik® UI for ASP.NET AJAX installer was not installed.

Solution 1: Uninstall Telerik® UI for ASP.NET AJAX and run the installer again. Click the "Custom" button in the Setup Type screen and ensure the "Visual Studio Extensions for Visual Studio xxxx" feature is selected for install.

Reason 2: Custom/third-party/Telerik exe-installer used to register Telerik controls to the toolbox, that prevent the ToolboxControlInstaller package of the IDE run correctly.

Solution 2: Right-click the ToolBox and choose Reset. You would need to manually re-populate the toolbox with the items you've added previously.

Regardless of the cause, you can always try:

Solution 3: Run the Toolbox Configuration tool from the Telerik Visual Studio Extensions.

The Toolbox Contains Old Item Registrations

Problem:

Uninstalled the old Telerik® UI for ASP.NET AJAX version, installed the new one, but the ToolBox contains the old item registrations

Reason:

The Visual Studio ToolBoxControlInstaller package did not refresh the ToolBox items during the first start of the IDE after the installation.

Suggested solution:

Right-click the ToolBox and choose Reset. The ToolBox should populate correctly.

Missing or Disabled Toolbox Items

Problem:

The Telerik controls toolbox items are missing or disabled.

Suggested solution:

Unplug your wireless mouse. More information is available here.

See Also