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Connecting to Chat Bot Services via Chat Agent

To connect the RadChat control to any service and render the responses from the service, utilize the post event of the control and its public client-side API.

To encapsulate the communication with the specific service, use an agent helper class. The agent class handles the communication with the external Chat Bot service. The establishment of the connection to the service and the binding of the appropriate events are done within the init method of the agent. In this way, the agent is able to receive the responses.

The following example uses the Microsoft Bot Framework. The agent is subscribed to listen for any activity$ of the remote service. When an activity is detected, the appropriate method from the Chat public API is invoked to render the data. To handle the user input, the example implements the post event handler of the Chat and the arguments are passed to the Chat Bot service.

<!-- Load Bot Framework Client API -->
<script src=""></script>

<telerik:RadChat runat="server" ID="RadChat1">
    <ClientEvents OnSendMessage="onSendMessage" OnPost="onPost" OnLoad="onLoad" />
    <UserSettings Name="John" />
function onLoad(sender, args) {
    // Create a new agent and pass the Chat control
    // This makes the chat agent available as Chat control property for easier usage in events
    sender.agent = new DirectLineAgent(sender, "Y_ly-If6haE.cwA.PQE.ZwOOsq4MlHcD3_YLFI-t9oW6L6DXMMBoi67LBz9WaWA");

function onSendMessage(sender, args) {
    var postArgs = {
        text: args.get_text()


function onPost(sender, args) {
    var postArgs = {
        text: args.get_text(),
        type: args.get_type(),
        timestamp: args.get_timestamp(),
        from: args.get_from()


// configure the Chat Agent
var DirectLineAgent = kendo.Class.extend({
    init: function (chat, secret) { = chat;
        this.iconUrl = "";

        // Assign here the Bot framework agent
        // The below example uses the Microsoft's Bot Framework
        this.agent = new DirectLine.DirectLine({ secret: secret });

        // The below code would depend on the Bot framework of choice
        // In this case, the agent is subscribed to listen for any activity of the service
        // Its onResponse method would be executed on any activity detected
        this.agent.activity$.subscribe($.proxy(this.onResponse, this));
    // The implementation of the below methods would depend on the Bot framework of choice
    // This example uses the Microsoft's Bot Framework API to demonstrate a possible implementation
    postMessage: function (args) {

    onResponse: function (response) {
        if ( === {

        response.from.iconUrl = this.iconUrl;




    renderMessage: function (message) {
        if (message.text || message.type == "typing") {
  , message.from);

    renderAttachments: function (data) {, data.from);

    renderSuggestedActions: function (suggestedActions) {
        var actions = [];

        if (suggestedActions && suggestedActions.actions) {
            actions = suggestedActions.actions;

See Also

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