Fiddler Jam Portal Menu

The Fiddler Jam Portal menu contains the Feedback, Contact Support, and Report Issue options, and the My Account section with the Settings, My Resources, and Sign Out options.

The Jam portal menu is located in the top-right corner of the page.

Portal menu options

Feedback

Feedback displays options for collecting information from the users regarding the Fiddler Jam Portal experience such as its features, documentation, and so on. Leaving a comment with additional details is optional if your feedback is positive, and mandatory if your feedback is neutral or straightforward negative.

Feedback option

Contact Support

All Fiddler Jam portal users can submit a support ticket through the Contact Support option. The support option uses the default email client of the operating system.

Report Issue

The Report Issue functionality allows you to send a detailed Fiddler Jam log with HTTPS capturing, screenshots of the user interactions, and video recording from a selected page within the Fiddler Jam portal. Use this option to report any issues, leave feedback, or suggest improvements related to the Fiddler Jam portal. The core team developers and support engineers review the submitted logs regularly. Learn more about how to submit an issue here...

Behind the scenes, the used technology is called Fiddler Jam Embedded and this option demonstrates how you can integrate Fiddler Jam logs directly into your website.

Report Issue

My Account

My Account is a menu option available after a successful login. It provides several submenu options like the Settings, My Resources, and Sign Out.

My Account submenu

Settings

Settings contains the Privacy Settings options and provides quick links to legal resources.

Privacy Settings

Your information and usage statistics enable the Fiddler team to understand better how Fiddler Jam is used and to continue building an awesome product.

To subscribe or unsubscribe from participating in the sharing of usage statistics:

  1. Open Settings > Privacy (accessible from the account icon in the top-right corner).

  2. Check or uncheck the Automatically send data to help us improve the product option depending on whether you want to send usage statistics.

  3. Click Save to apply the changes.

Privacy settings

Legal

The options provide quick links to the following legal documents:

Legal links

My Resources

My Resources displays a window containing basic Fiddler Jam usage instructions and fast resource links to the documentation site and the YouTube videos. The layout automatically appears the first time you load the Fiddler Jam Portal page.

My Resources screen

Sign Out

Sign Out allows you to log out of the currently logged user and navigate to an introduction page that provides options for creating a new user or for using another account.