Support Options

Fiddler Everywhere provides full-scale support for its paid subscription and trial users. It also maintains additional support channels where you can ask questions, submit feature requests, report bugs, and more.

Fiddler license holders and anyone in an active trial can take advantage of the Fiddler Everywhere outstanding customer support delivered by the developers who built the tool. Use the Contact Support option within the Fiddler Everywhere application to open the support center and submit a support ticket.

The subscription plan includes unlimited access to Fiddler's dedicated support services. However, to keep providing an industry-leading support experience, we have instituted a fair usage policy for support services. This means that if customer activity exceeds at least ten times the average, it may be reviewed by a Fiddler support manager at any time to assess whether the number of support requests is excessive and whether the user is in violation of the fair usage policy.

Support services for paid subscription or trial users provide the following support services:

  • Guidance on handling existing features—You will receive references to existing resources, which demonstrate the product's intended use, and information on the product's proper configuration.

  • Confirmation of bug reports—You can count on our support for diagnosing and confirming reported product bugs. However, during the report investigation, we may ask you to isolate the issue and provide additional information or steps to reproduce it.

  • Sharing available workarounds—If available, you will get suggested workarounds for confirmed product bugs or for performing scenarios not implemented as built-in functionalities. You will also access service packs, hotfixes, and support when logging feature requests through the support center.

Free Support Channels

If you are not a license holder or a trial user, you can use the available support options:

  • Use the Feedback in-app option in the Fiddler Everywhere application to access Fiddler Feedback portal is where you can post your feedback, feature requests, and questions on all matters related to the Fiddler Everywhere application.

  • Use the Report and Issue in-app option in the Fiddler Everywhere application to access the Fiddler Everywhere public GitHub repository is our public bug and feature request tracker.

  • The Fiddler discussions are part of the free support you can get from the community and the Fiddler Everywhere team on all kinds of general issues. You can also receive information on the features in the discussion, request a feature, or report a bug.

  • The official Fiddler Everywhere documentation is public and available for all users. If you want to share your feedback on a specific article, fill in the Was this article helpful? form at the end and tell us more about whether the content was helpful for you to achieve what you desired. For detailed information about creating an issue or a Pull Request on the Fiddler Everywhere documentation, go to the contribution instructions.

  • For any features that have already been released, visit the Fiddler Everywhere Release History page.

  • If you have a question unanswered, check out the Fiddler Everywhere FAQ section.

  • Need something unique that is tailor-made for your project? Progress offers its Progress Services group that can work with you to create any customized solution you need.