Who has access to support?
Users who have purchased a paid subscription or have activated the trial period can reach out to the Fiddler Everywhere team for help. The table below shows a comparison between the different plans and their respective level of support.
*subject to fair usage policy
What is the Fair Usage Policy?
Our product subscription include unlimited access to the support service. In order to keep providing our industry-leading level of support, we have instituted a fair usage policy for our support services: A support manager will review customer activities that exceed at least ten times the average amount of support requests to determine if such activities are deemed to be excessive.
How to contact support?
To reach out to the support team, please send an email to email@example.com.
Users without an active subscription can ask their questions in the Fiddler Everywhere community forum. Posting in the forums does not guarantee a response from the Fiddler Everywhere team, although we are trying to answer all questions.
How can I submit feature requests?
Feature requests can be submitted in the Feature Request section of the Fiddler Everywhere forum.
Guidance for built-in features
We provide guidance and explanation for built-in features of the products. We provide clients with references to existing resources to demonstrate the intended use of the product. We also provide information on proper configuration of the product.
We provide support to diagnose and confirm reported product bugs. In the process of investigating reports, we may request that clients isolate the issue and provide us with additional information such as steps to reproduce it.
We are committed to suggesting workarounds, when available, for confirmed product bugs. Where possible, we also provide information on releases containing a fix for a bug or an implemented feature request. We facilitate clients' access to service packs and hotfixes and provide guidance for logging feature requests on the "Feature Requests" section of the forums.