Troubleshooting

This article provides solutions to common issues you may encounter while integrating Telerik UI for ASP.NET MVC in Visual Studio.

The Telerik menu is missing in Visual Studio**

Cause

Telerik Visual Studio Extensions are disabled or not installed correctly.

Suggested solution 1(Extension is Disabled):

  • Open Visual Studio;
  • Go to menu Tools - > Extensions and Updates...(for Visual Studio 2019 Extensions - > Manage Extensions)
  • Open the Installed tab on the left​
  • Search for Telerik ASP.NET MVC VSExtensions and make sure they are Enabled

vsextensions-disabled

Suggested solution 2(Extension is not installed):

  • Open Visual Studio;
  • Go to menu Tools - > Extensions and Updates...(for Visual Studio 2019 Extensions - > Manage Extensions)
  • Open the Online tab on the left​
  • Search for Telerik ASP.NET MVC VSExtensions
  • Download and install the extensions

If the article does not help solving your problem, please follow these steps to generate Visual Studio ActivityLog file before contacting our support:

  • Open Developer Command prompt for Visual Studio 20xx under Administrative rights.
  • Execute the command - devenv /log %userprofile%\desktop\ActivityLog.xml . This will start Visual Studio and create logs on your Desktop.
  • Reproduce the problem
  • Attach the Activitylog files when you contact our support.

See Also

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