Troubleshooting
This article provides solutions to common issues you may encounter while integrating Progress® Telerik® UI for ASP.NET MVC in Visual Studio.
The Telerik menu is missing in Visual Studio**
Cause Telerik Visual Studio Extensions are disabled or not installed correctly.
Solution 1: the extension is disabled
- Open Visual Studio.
- Navigate to the Menu > Tools > Extensions and Updates.... For Visual Studio 2019 Extensions, navigate to Manage Extensions.
- Open the Installed tab on the left.
- Search for Telerik ASP.NET MVC VSExtensions. Make sure they are Enabled.
Solution 2: the extension is not installed
- Open Visual Studio.
- Navigate to the Menu > Tools > Extensions and Updates.... For Visual Studio 2019 Extensions, navigate to Manage Extensions.
- Open the Online tab on the left.
- Search for Telerik ASP.NET MVC VSExtensions.
- Download and install the extensions.
If the suggested solutions do not solve your issue and before you contact the Support Team, generate the Visual Studio ActivityLog files:
- Under Administrative rights, open the Developer Command prompt for Visual Studio 20xx.
- Execute the
devenv /log %userprofile%\desktop\ActivityLog.xml
command to start Visual Studio and to create logs on your Desktop. - Reproduce the problem.
- Attach the Activitylog files when you contact the Support Team.