Troubleshooting

This article provides solutions to common issues you may encounter while integrating Progress® Telerik® UI for ASP.NET MVC in Visual Studio.

The Telerik menu is missing in Visual Studio**

Cause Telerik Visual Studio Extensions are disabled or not installed correctly.

Solution 1: the extension is disabled

  1. Open Visual Studio.
  2. Navigate to the Menu > Tools > Extensions and Updates.... For Visual Studio 2019 Extensions, navigate to Manage Extensions.
  3. Open the Installed tab on the left​.
  4. Search for Telerik ASP.NET MVC VSExtensions. Make sure they are Enabled.

vsextensions-disabled

Solution 2: the extension is not installed

  1. Open Visual Studio.
  2. Navigate to the Menu > Tools > Extensions and Updates.... For Visual Studio 2019 Extensions, navigate to Manage Extensions.
  3. Open the Online tab on the left.​
  4. Search for Telerik ASP.NET MVC VSExtensions.
  5. Download and install the extensions.

If the suggested solutions do not solve your issue and before you contact the Support Team, generate the Visual Studio ActivityLog files:

  1. Under Administrative rights, open the Developer Command prompt for Visual Studio 20xx.
  2. Execute the devenv /log %userprofile%\desktop\ActivityLog.xml command to start Visual Studio and to create logs on your Desktop.
  3. Reproduce the problem.
  4. Attach the Activitylog files when you contact the Support Team.

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