Troubleshoot Telerik Reporting installation problems.

Environment

Product

Progress® Telerik® Reporting

Description

Telerik Reporting is distributed as a windows installer setup package and is shipped as a single .msi file.

In order to troubleshoot problems raised during the Telerik Reporting installation process, information from the log file should be obtained.

Solution

1. By default the setup package is named Telerik_Reporting_<version>.msi (e.g. <version> is 2012_Q3_SP1) and. you can obtain it in two ways:

   • Downloading it from www.telerik.com: Log in first and navigate to Manage Products -> DevCraft Ultimate -> Download Installer and other Resources -> Reporting -> Browse all product files -> Automatic Installation: Download Reporting.

   • In case you use the Telerik Control Panel all the packages are cached on your disk. You can find the download location from the Telerik Control Panel's Options: dialogSettings->Download Folder Location

2. Once you locate the msi file’s path(<path>), run the msiexec command with logging information enabled   from command prompt:

   • msiexec /i <path>\Telerik_Reporting_<version>.msi -l*xv <logFilePath>install.log
     

3. The following example starts Telerik Reporting setup package  and logs all activity to the C:\install.log file.

   • msiexec /i C:\Telerik_Reporting_Q1_2013_SP1_DEV.msi -l*xv C:\install.log