HTML5 Report Viewer height issue on certain screen resolutions

Environment

Product Version	12.1.18.620
Product	Progress® Telerik® Reporting
Project Type	Web Application
Viewer	HTML5 Viewer

Description

When using the specific resolution, the height of the sheet where the report should be rendered is reduced. It is reproducible after an update to version 12.1.18.620 of Telerik Reporting.

Cause\Possible Cause(s)

This is a known issue which comes from the '@media' CSS style rule of the viewer, which matches only some certain types of screens, like for example MacBook 13 inch, iPad Pro or any other device with min-device-width: 1024px, max-device-width: 1366px and min-device-pixel-ratio: 1.5.

Solution

The fix is available in the Internal Build version of Telerik Reporting R3 2018 SP1 (12.2.18.1003). The Internal Build should be available for download from your Telerik account.

Suggested Workarounds

In case it is not possible to upgrade to the specified Internal Build version or higher, a possible workaround is to go to telerikReportViewer.css file and manually comment/delete the following lines of code:

/* ----------- iPad Pro ----------- */
/* Portrait and Landscape */
@media only screen
  and (min-device-width: 1024px)
  and (max-device-width: 1366px)
  and (-webkit-min-device-pixel-ratio: 1.5) {
    .sheet {
        height: 100% !important;
        overflow: scroll;
    }
}