Migrating Fiddler Accounts and Subscriptions
The Fiddler products are now part of an extensive portfolio of products developed by Progress Telerik. This article explains how to migrate your existing Fiddler accounts and subscriptions to the new unified Telerik system.
Depending on the license status, your Fiddler account presents one of the following roles:
License holder—This is the user who owns and manages the Fiddler subscriptions. The license holder can edit or update subscriptions and access billing details and invoices. The license holder can also access the product if they have an assigned Fiddler seat (licensed developer).
Licensed developer—This user has an assigned seat to a Fiddler subscription and has access to the respective Fiddler product.
Learn more on why Fiddler products moved to Telerik.com and what improvements you can expect....
Account Migration
The following steps are directed at all users – license holders and licensed developers.
Each Fiddler account must migrate to the Telerik system and create a Telerik account through the following steps:
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Open the preferred Fiddler application.
(for Fiddler Everywhere users) Install and open the latest version of the Fiddler Everywhere application.
(for Fiddler Jam portal users) Open the Fiddler Jam portal.
(for Fiddler license holders) Open the Fiddler Dashboard site.
Follow the Sign In or Create a New Account link.
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Enter your Fiddler account email or sign in with Google.
To migrate successfully, create a new Telerik account (or use Google authentication) with the same email address used with your original Fiddler account. If you use a different email, the system will perceive you as a new user and you will not see your previous Fiddler subscription and data.
Enter a password and account information in the account creation form.
After confirmation, you will receive an email with an account activation link.
Open the activation link to finalize your Telerik account creation
Once the activation completes, you can immediately sign in and continue using your Fiddler product.
Subscription Migration
The following steps are directed only at license holders.
A license holder must migrate the active Fiddler product subscription to the Telerik system. The subscription migration can be done through the following steps:
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To migrate successfully, create a new Telerik account (or use Google authentication) with the same email address used with your original Fiddler account. If you use a different email, the system will perceive you as a new user and you will not see your previous Fiddler subscription and data.
Go to the Fiddler Dashboard site, and follow the Migrate Your Subscription popup window, which will redirect you to the migration page on Telerik.com.
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Choose the subscription from the migration page and follow the Migrate Subscription link.
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Add one or more payment methods by entering credit card details. Note that a charge of 1 USD will be used for verification payment (the amount will be returned immediately). The method populates your payment list, from which you can select one for recurring payments.
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Select your prefered payment method (from the list of added payment methods) to use for your subscription renewals and recurring payments.
By default, none of the added payment methods are selected. You must explicitly choose a preferred payment method and confirm your choice through the Select button.
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Confirm your subscription migration by following the Migrate Subscription link.
After a successful migration, you will see a message confirming the operation, and your payment details will be deleted from the old Fiddler system. From that moment on, all future subscription renewals will be charged through the Telerik system only (processed by Cybersource) using the selected payment method. Note that if you migration is not succesfull, you will see an error or warning message instead of the sdcreen depiected below - in such case, please contact us through the Support Center.
Additional Resources
Explore and learn more about the unified Telerik system through the following resources: