Handling General Disruptions and Connection Issues
Environment
| Product | Progress® Telerik® UI for UI for ASP.NET MVC |
Description
I am unable to connect to the Kendo and Telerik UI CDN (kendo.cdn.telerik.com) when working with the Telerik UI for ASP.NET MVC UI components. How can I solve this issue?
Solution
The Kendo and Telerik CDN service is hosted on the Amazon CloudFront. Although the Amazon CloudFront service provides a reliable level of uptime support, you can encounter disruption or connection issues.
To verify that the CDN service is running, check the status of the Amazon CloudFront.
If the Amazon CloudFront status is reported as healthy and operates normally but you still experience connection issues, contact your system administrator. Remote investigation of connection problems is outside the scope of the Kendo and Telerik UI Support Team. Some of the possible causes for the connection issues are:
- Firewalls, antivirus, or other security software incorrectly filters out the CDN scripts or modifies (breaks) them on the fly.
- General Internet, network connectivity, or DNS problems.