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Grid Troubleshooting

The grid performs HTTP GET requests instead of POST

By default Kendo Grid for ASP.NET MVC should make POST requests when configured for ajax binding. This is implemented by a custom DataSource transport and schema. Those are defined in the kendo.aspnetmvc.min.js. Make sure that this file is included after the other Kendo JavaScript files. More info can be found in the introduction help topic.

Solution: Correct Order Of JavaScript Files

<script src="/Scripts/kendo.web.min.js"></script> <-- or kendo.all.min.js -->
<script src="/Scripts/kendo.aspnetmvc.min.js"></script>

The ajax bound grid does not populate

There are various reasons which may cause this. Follow the troubleshooting instructions.

Ajax Binding Troubleshooting

  1. Use your browser's developer console to check for any JavaScript errors. In most browsers pressing F12 will pop up the developer console. Address all JavaScript errors. More info can be found in the troubleshooting help topic.
  2. Check the "Network" (or "Net" in Firebug) tab of the browser developer console. Look for a failed HTTP request for the action method configured via the DataSource grid setting.
    • HTTP status code 401 indicates that authentication is required and has failed or not yet been provided.
    • HTTP status code 403 indicates that request is not authorized. Perhaps the current user does not have the required permissions.
    • HTTP status code 404 indicates that requested URL cannot be found. Check if the controller and action names are spelled correctly.
    • HTTP status code 500 indicates that a server error occurred while process the request. Check what the server response is. In most cases it will contain the full .NET stacktrace. If the reason for the exception is not clear put a break-point in the action method and break with the debugger. Also check the well known exceptions
  3. Check if you are using the ToDataSourceResult extension method. That method returns the data in the JSON format expected by Kendo Grid for ASP.NET MVC. Check the ajax binding help topic for further instructions.

Well Known Exceptions

A circular reference was detected while serializing an object of type

The reason for this error is that the JavaScriptSerializer class used by the Json method cannot serialize object graphs which contain circular references (refer to each other). The best solution is to use View Model objects and avoid the serializing the properties which create the circular reference. Check the "How do I avoid circular reference exceptions" FAQ section for further information.

Error during serialization or deserialization using the JSON JavaScriptSerializer

This exception is raised when the length of the data serialized as JSON exceeds the default MaxJsonLength. There are a few possible solutions:

  1. Enable paging by calling the Pageable method
  2. Use a View Model to serialize only the required properties of your model.
  3. Return a custom action result

    public ActionResult Read([DataSourceRequest] DataSourceRequest request)
        var data = GetData();
        var serializer = new JavaScriptSerializer();
        var result = new ContentResult();
        serializer.MaxJsonLength = Int32.MaxValue; // Whatever max length you want here
        result.Content = serializer.Serialize(data.ToDataSourceResult(request));
        result.ContentType = "application/json";
        return result;

This request has been blocked because sensitive information could be disclosed to third party web sites when this is used in a GET request

This exception would occur if kendo.aspnetmvc.min.js is not included or is included before kendo.web.min.js. The other reason is that the developer has explicitly specified that the DataSource should make HTTP GET requests via the Type setting but didn't tell the Json method that HTTP GET requests are allowed.

Solution: Allow GET Requests

// View

// omitted for brevity
.DataSource(dataSource => dataSource.Ajax()
    .Read(read => read.Action("Read", "Home").Type(HttpVerbs.Get)) // tell the DataSource to make GET requests
// omitted for brevity

// Controller
public ActionResult Read([DataSourceRequest] DataSourceRequest request)
    var data = GetData();

    return Json(result.ToDataSourceResult(request), JsonRequestBehavior.AllowGet);

The grid does not display numbers and dates in the right format for my culture

By default Kendo UI Grid formats dates and numbers using the en-US culture. To change the culture include the JavaScript for your culture and then call kendo.culture.

Include Culture Specific Kendo JavaScript

<script src="/Scripts/cultures/kendo.culture.de-DE.js"></script>

Include JavaScript For The Current Culture (WebForms)

    var culture = System.Threading.Thread.CurrentThread.CurrentCulture.ToString();
<script src="<%= Url.Content("~/Scripts/cultures/kendo.culture." + culture + ".min.js") %>"></script>
    kendo.culture("<%= culture %>");

Include JavaScript For The Current Culture (Razor)

    var culture = System.Threading.Thread.CurrentThread.CurrentCulture.ToString();
<script src="@Url.Content("~/Scripts/cultures/kendo.culture." + culture + ".min.js")"></script>

The grid fails to update dates and numbers when the current culture is not en-US

Make sure the JavaScript file for that culture is included. Check the previous item.

A column template is not displayed

This will happen if the server template is set but the grid is configured for ajax binding. Set the ClientTemplate as well. This will also happen if only the client template is set but the grid is configured for server binding. Set the Template as well.

The "X" DataSource configuration option is not available

Not all settings of the DataSource are exposed via the DataSource fluent API. For full control over the DataSource consider using the client-side version of Kendo UI Grid.

Client-side events are not raised in server bound mode

Kendo Grid for ASP.NET MVC will not raise all client-side events when configured for server bound mode. Check the server binding help topic for further details.