ThemeBuilder Support

This article provides more information regarding the customer support access and support channels you can use when working with ThemeBuilder.

Who Has Access to Support?

All clients with a ThemeBuilder Preview Release License or within their trial period can reach out to the ThemeBuilder team for help. You will receive support directly from the software developers who create the product.

How to Get Support?

1. Go to Your Account > SUPPORT > Get Technical Support.

2. Enter your query in the search field, and then select the arrow on the right.

3. Scroll through the search results, and then select Contact Support.

What's Included in Support?

• Guidance for built-in features—The ThemeBuilder team will explain the built-in features and will guide you on how to use them. The team will provide references to existing resources that demonstrate how to use ThemeBuilder.

• Bug confirmation—The ThemeBuilder team will diagnose and confirm product bugs. To confirm your bug report, the team may request additional information, such as the exact steps and used files.

• Workarounds—When possible, the ThemeBuilder team will suggest workarounds for confirmed product bugs. If possible, the team will inform you about new releases that contain a bug fix or an implemented new feature.

How to Report a Bug?

To report an issue in ThemeBuilder, use the public GitHub repository, where you can log any issue that you may encounter while using the tool.