Following

Following an item in the portal allows you to easily find it, keep track of it, and receive email notifications when it is changed or commented on. This could also be referred to as subscribing to an item.

 

View followed items

To view the items that you are following, navigate to a project in the feedback portal and click the items you follow link.  If you are following a large number of items, you can use the search bar to find the item you are looking for within your list of followed items.

Items you followenlarge screenshot

 

How to follow

Following an item is done in a number of different ways and in some cases the system will automatically follow an item for you.  These scenarios are explained below.

 

Method #1: Use the 'Follow this item' button

  1. Open a project in the feedback portal.
  2. Find an item and click on the title to open it.
  3. Click the Follow this item button as shown in the screenshot below.
    Follow this itemenlarge screenshot

 

Method #2: Create an item

  1. Any item you create is automatically followed.
  2. To create an item, follow the steps in the section entitled Submitting New Feedback Items.

 

Method #3: Vote on an item

  1. Any item you vote on is automatically followed. 
    • The exception to this is if you have explicitly unfollowed the item.  In this case, voting on the item will not make you follow it again.
  2. To vote on an item, follow the steps in the section entitled Voting.

 

Method #4: Commenting on an item

  1. Any item you comment on is automatically followed.
    • The exception to this is if you have explicitly unfollowed the item. In this case, commenting on the item will not make you follow it again.
  2. To comment on an item, follow the steps in the section entitled Commenting.

 

 

Unfollow

There are two ways to unfollow an item that is currently being followed:

  1. With an item open in the portal, click the Following this item button.
    Following this itemenlarge screenshot
  2. If you have email notifications turned on, use the unfollow this item link in an email.
    Unfollow from emailenlarge screenshot

 

Email notifications

If email notifications have been configured by a TeamPulse administrator, you can choose to receive notifications when items you follow are changed or commented on.  For more information about configuring email notifications, see the section entitled Email & Notification Setup.

  1. Open a project in the feedback portal.
  2. Log in and go to your user profile page.
  3. Use the checkbox in the Notifications section to enable or disable email notifications for changes to feedback items you follow.
    Enable email notifications for followed itemsenlarge screenshot