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Cannot Run Installed Apps on Windows Phone 8


Service Code (AppBuilder)
Feature Cloud Build - Application package, Deployment - QR code
Mobile development type Hybrid (Cordova app)
Mobile OS Windows Phone


Running an app on Windows Phone 8 devices results in an error stating Problem with app.

Error Message

Problem with app

Your Telerik AD workplace account is expired, so you can't open this company app. Go to Settings > Workplace to update it.

Cause\Possible Cause(s)

The error indicates that the Telerik Application Enrollment Token on the device is missing or it is expired.


Install the Telerik Application Enrollment Token (AET) on the device. More information about this can be found here.


The Telerik Application Enrollment Token is renewed each year. Make sure that you have installed a valid .aetx file on your Windows Phone 8 test devices.

See Also

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