The Telerik Platform product is retired.Learn more

Cannot Install Company App on Windows Phone 8


Service Code (AppBuilder)
Feature Cloud Build - Application package, Deployment - QR code
Mobile development type Hybrid (Cordova app)
Mobile OS Windows Phone


When building your project as a Windows Phone 8 application package and then installing it on real device an error stating Can't install company app occurs.

Error Message

Can't install company app

Before you can install this app, you need to add a Telerik AD workplace account. Contact your company's support person for help.

Cause\Possible Cause(s)

The error indicates that the Telerik Application Enrollment Token on the device is missing or it is expired.


Install the Telerik Application Enrollment Token (AET) on the device. More information about this can be found here.


The Telerik Application Enrollment Token is renewed each year. Make sure that you have installed a valid .aetx file on your Windows Phone 8 test devices.

See Also

Contact us: +1-888-365-2779
Copyright © 2016-2018, Progress Software Corporation and/or its subsidiaries or affiliates. All Rights Reserved.