Edit this page

Connecting to Chat Bot Services

To connect the Chat to any service and render the responses from the service, utilize the post event of the widget and its public API.

Configure the Chat Agent

To encapsulate the communication with the specific service, use an agent class. The agent class handles the communication with the external Chat Bot service. The establishment of the connection to the service and the binding of the appropriate events are done within the init method. In this way, the agent is able to receive the responses.

The following example uses the Microsoft Bot Framework. The agent is subscribed to listen for any activity$ of the remote service. When an activity is detected, the appropriate method from the Chat public API is invoked to render the data. To handle the user input, the example implements the post event handler of the Chat and the arguments are passed to the Chat Bot service.

<div id="chat"></div>

<!-- Load Bot Framework Client API -->
<script src="https://unpkg.com/botframework-directlinejs/directLine.js"></script>

  $(document).ready(function () {
    // Initialize the Chat
    var chat = $("#chat").kendoChat({
      post: function (args) {

    // Create a new agent and pass the Chat widget
    var agent = new DirectLineAgent(chat, "Y_ly-If6haE.cwA.PQE.ZwOOsq4MlHcD3_YLFI-t9oW6L6DXMMBoi67LBz9WaWA");

  window.DirectLineAgent = kendo.Class.extend({
    init: function (chat, secret) {
      this.chat = chat;
      this.iconUrl = "https://demos.telerik.com/kendo-ui/content/chat/avatar.png";

      // Assign here the Bot framework agent
      // The below example uses the Microsoft's Bot Framework
      this.agent = new DirectLine.DirectLine({ secret: secret });

      // The below code would depend on the Bot framework of choice
      // In this case, the agent is subscribed to listen for any activity of the service
      // Its onResponse method would be executed on any activity detected
      this.agent.activity$.subscribe($.proxy(this.onResponse, this));
    // The implementation of the below methods would depend on the Bot framework of choice
    // This example uses the Microsoft's Bot Framework API to demonstrate a possible implementation
    postMessage: function (args) {
    onResponse: function (response) {
      if (response.from.id === this.chat.getUser().id) {

      response.from.iconUrl = this.iconUrl;

    renderMessage: function (message) {
      if (message.text || message.type == "typing") {
        this.chat.renderMessage(message, message.from);
    renderAttachments: function (data) {
      this.chat.renderAttachments(data, data.from);
    renderSuggestedActions: function (suggestedActions) {
      var actions = [];

      if (suggestedActions && suggestedActions.actions) {
        actions = suggestedActions.actions;


See Also

For runnable examples on Kendo UI Chat, refer to the Kendo UI Demos site.

Is this article helpful? Yes / No
Thank you for your feedback!

Give article feedback

Tell us how we can improve this article