Troubleshooting

Troubleshooting

Problem:

The Telerik® UI for ASP.NET AJAX submenu is missing and only the “About” option is available under the Telerik menu.

Only about menu is visible

Reason:

Telerik.[Product].VSPackage which is part of the VSExtensions failed to load properly, or was not installed correctly.

Suggested solution:

  • Close all instances of Visual Studio;

  • Start a Visual Studio Command Prompt (Start menu -> Microsoft Visual Studio 20xx -> Visual Studio Tools -> Visual Studio 20xx Command Prompt); Visual Studio 2012 Command Prompt

  • type devenv.exe /resetskippkgs and hit Enter;

  • Check the Telerik menu, or try to create new Telerik project (they should work properly);

Problem:

An error occurs when attempting to create a new Telerik project (“Error: this template attempted to load assembly ‘Telerik.[Product].VSPackage, Version=[Version], Culture=neutral, PublicKeyToken=[PublicKeyToken]. For more information on this problem and how to enable this template, please see documentation and Customizing Project Templates.”)

Reason:

Missing Telerik.[Product].VSPackage.dll file from [TelerikControlsInstallDir]\VSExtensions\VS20xx for VS2005 and VS2008 and [VisualStudio2010InstallDir]\Common7\IDE\Extensions\Telerik\Telerik [Product] VSExtensions[Version] for VS2010 and later.

Suggested solution:

If Visual Studio 2012 is used

  • Launch Visual Studio 2012

  • Go toTools | Extensions and Updates (Visual Studio 2010: Tools | Extension Manager)

  • Select Telerik [Product] VSExtensions and press Uninstall button

Uninstalling extension

  • Go to the Online Gallery and search for Telerik [Product] VSExtensions. Download the extensions and install them

  • Restart VS2012 and check the Telerik menu, or try to create new Telerik project (the wizards should work properly)

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